It’s possible that any increase in 2020-2021 was atypically high because of the pandemic, and the decrease in 2021-2022 is the result of people going back to in-person shopping. This is the first time since CR started measuring online purchases that the rate decreased. We also explored pricing: how much they paid, how happy they were with that price, and whether they haggled-a common practice for in-store shopping but much harder to do with mail-order mattresses.Īmong the CR members surveyed, 41 percent who bought a mattress in 2021-2022 made their purchase online-down slightly from 45 percent in the previous survey. ![]() Members dished about retailers’ mattress selection, sales service, and customer support, as well as whether floor models were clean and delivery was on time. Our latest survey of almost 4,000 CR members who bought a new mattress between January 2021 and March 2022 includes feedback about their recent mattress-buying experiences, both online and in-store. That’s why the insights attained by Consumer Reports’ Mattress Retailers Survey can be so helpful. After all, where you shop will determine whether you have a range of options to choose from, how knowledgeable the salesperson is, and how easy it is to return or exchange the mattress if you don’t like it. ![]() But the truth is, where you buy your mattress can also have an impact on your search for good sleep. Chances are, if you’re shopping for a mattress, you’re researching the pros and cons of a range of brands and models.
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